Appointment

1. Introduction

Sunway Medical Centre (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal data when you visit our website, access our services, consult our doctors, or interact with us as a patient, attendant, employee, vendor, or investor.
We process personal data in compliance with applicable Indian data protection laws and healthcare regulations. By accessing our website or services, you consent to the practices described in this Privacy Policy.

2. Types of Personal Data We Collect

We collect different categories of personal data depending on your relationship with us.

Categories of Personal Data

Category

Description

Examples

Personal Data

Basic identifying information

Name, age, gender, phone number, email address, residential address

Financial Data

Payment and billing information

Bank details, card details, billing address, transaction records

Health Data

Medical and clinical information

Medical history, lab reports, prescriptions, diagnosis records

Official Identifier Data

Government-issued identification

Aadhaar, PAN, Passport, Voter ID, Employee ID

Biometric Data

Biometric identifiers

Fingerprints (for attendance), facial recognition (if applicable)

Genetic Data

Genetic or hereditary medical information

Genetic testing reports, DNA-related diagnostics

Miscellaneous Data

Technical and usage information

IP address, browser type, website usage data, CCTV footage

We collect this data through appointment forms, hospital registration forms, website forms, employment records, vendor contracts, and other lawful means.

3. How We Use Your Personal Data

We process personal data only for lawful and legitimate purposes.

A. Patients and Attendants

  • Registration and appointment scheduling

  • Diagnosis, treatment, and follow-up care

  • Medical record maintenance

  • Insurance coordination and billing

  • Emergency contact and communication

B. Employees

  • Recruitment and onboarding

  • Payroll processing and benefits management

  • Attendance and performance evaluation

  • Statutory compliance and tax reporting

  • Internal communication and administration

C. Vendors

  • Contract management

  • Payment processing

  • Service evaluation

  • Compliance verification

D. Investors

  • Investor communication

  • Financial reporting

  • Regulatory disclosures

  • Corporate governance compliance

Purpose of Data Processing

Purpose

Description

Provision of Healthcare

Diagnosis, treatment, emergency care, follow-up consultations, and medical documentation

Legal & Statutory Obligations

Compliance with healthcare laws, tax laws, regulatory reporting, and court orders

Human Resource Management

Employee recruitment, payroll, benefits, performance reviews, statutory compliance

Investor Relation Management

Financial disclosures, shareholder communication, compliance reporting

Internal Management & Control

Audits, quality control, risk management, operational improvement

Defence of Legal Claims

Handling disputes, insurance claims, litigation, and regulatory inquiries

We do not sell or rent your personal data to third parties.

4. Your Rights

You have the following rights regarding your personal data, subject to applicable laws:
Access
You have the right to request access to your personal data and obtain a copy of the information we hold about you.
Correction
You may request correction or updating of inaccurate or incomplete personal data.
Deletion
You may request deletion of your personal data, subject to medical, legal, and statutory retention requirements.
Nomination
You may nominate an individual to exercise your data protection rights in case of incapacity or death.
Grievance Redressal
If you believe your data has been misused or processed unlawfully, you may file a complaint with our designated Grievance Officer.

We will respond within a reasonable timeframe as prescribed under applicable laws.

5. Changes to This Privacy Notice

Sunway Medical Centre reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, technology, or our services.


Any changes will be posted on this page with a revised effective date . We encourage you to review this Privacy Policy periodically.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Sunway Medical Centre
Website: https://sunwaymedicalcentre.in/
Email: sunwaychennai@gmail.com